Shipping & Returns
Shipping & Returns
Everything below applies to orders placed on ehn-studio.com. If your question is not covered here, write to [hello@ehn-studio.com] and we will answer within [1] business day.
Where We Ship From
All orders are packed and dispatched from our workshop in [Shipping City, China].
Processing Time
Orders are processed in [1–2] business days. Orders placed on weekends or Chinese public holidays begin processing on the next working day. If an item is made to order, the additional time is stated on the product page.
Delivery Times and Costs
| Destination | Method | Estimated Delivery | Cost |
|---|---|---|---|
| United States | Standard (tracked) | [7–15] business days | [$8] — free over [$150] |
| United States | Express | [3–5] business days | [$25] |
| European Union | Standard (tracked) | [8–16] business days | [$10] — free over [$200] |
| United Kingdom | Standard (tracked) | [7–15] business days | [$10] |
| Canada | Standard (tracked) | [8–16] business days | [$10] |
| Australia / New Zealand | Standard (tracked) | [8–16] business days | [$12] |
| Rest of world | Standard (tracked) | [10–20] business days | [$15] |
Delivery estimates begin from dispatch, not from the moment you place your order. Delays at customs are outside our control and are not counted within these estimates.
Tracking
A tracking number is emailed when your parcel leaves the workshop. Tracking may take [24–48] hours to show movement. If your tracking has not updated for [10] business days, contact us and we will open an enquiry with the carrier.
Import Duties and Taxes
Orders shipped outside China may be subject to import duties, VAT or handling fees charged by your country’s customs authority. These charges are set by your government and are not included in the price or shipping cost you pay us.
For European Union and United Kingdom orders in particular, expect a VAT collection or handling fee on delivery. If you refuse a parcel because of these charges, the parcel is usually returned or destroyed by the carrier, and our refund policy below applies to refused parcels.
If you would like us to declare a lower value, we are unable to do so — declared values must match the invoice for insurance to be valid.
Returns and Exchanges
Eligibility
You may return an unworn piece in its original condition within [30] days of delivery for a refund or exchange.
Because bodhi, sandalwood and agarwood absorb skin oils and change appearance with wear, pieces that have been worn for an extended period cannot be resold and are not eligible for return. This is a material limitation, not a policy preference — and it is why we ask you to check sizing before wearing.
Not eligible for return
- Pieces worn for an extended period, or showing skin oils, staining or odour
- Custom or made-to-order pieces, unless faulty
- Items damaged by water, chemicals, perfume or cleaning agents
- Free gifts, spacers and cords supplied as part of a set
How to start a return
- Email [returns@ehn-studio.com] with your order number and, if relevant, photographs.
- We reply within [2] business days with a return address and instructions.
- Ship the piece back in protective packaging. Keep your shipping receipt.
- Once received and inspected, we issue the refund to your original payment method.
Refund timing and cost
Refunds are processed within [3–5] business days of inspection. Your bank may take a further [5–10] business days to post the credit.
Return shipping is paid by you, except where the item arrived damaged, faulty, or was not what you ordered — in that case we cover return shipping and reimburse reasonable documented costs.
Original outbound shipping charges are refunded only for faulty or incorrect items. Duties and taxes already paid to your government cannot be refunded by us; you may be able to reclaim them directly from your customs authority.
Damaged, Faulty or Incorrect Items
Contact us within [7] days of delivery with your order number and photographs of the item and packaging. We will replace the piece or refund it in full, including shipping.
Cancellations
Orders can be cancelled free of charge before dispatch. Email us as soon as possible — once a tracking number is issued, the parcel is already in transit and the return process applies instead.
Refused or Uncollected Parcels
If a parcel is refused at customs or returned as uncollected, we refund the item price less the outbound shipping cost and any return shipping charged by the carrier. Duties paid to your government are not recoverable by us.
